Here you can find frequently asked questions, which may answer queries that you may have.

Feel free to contact us if you have any other questions you’d like answered.

Frequently Asked Questions

  • Why should I seek counselling?

    If you are prepared to make changes to improve your life circumstances, then counselling can help you explore certain avenues that you may wish to take, or give you the opportunity to discuss and acknowledge what you are going through, within a safe, secure setting. Perhaps you're suffering from depression or anxiety, or maybe you're experiencing issues within relationships in your life; including as a couple or, with your family.
    Whatever your unique case may be, counselling can allow you to discuss your situation with an objective listener, and to seek guidance and experimentation within areas of your life, as desired. Sometimes just voicing your concerns, or having an attentive listener focus solely on you, is enough for change to begin. And sometimes you may need some gentle suggestions, interventions or brainstorming sessions to help assist that change in beginning.
  • Whereabouts are you located?

    We are currently relocating to Marsfield, Sydney, NSW and offer counselling appointments to all residents of Sydney. We also offer Online Counselling for anyone throughout Australia.
  • What's the difference between a psychologist and a counsellor?

    Psychology deals with the study of human mind and behaviour, including mental and behaviour processes. Among other factors, psychologists diagnose and treat mental illnesses across the lifespan. Counselling focuses on the on client’s concerns and difficulties and includes understanding people’s patterns of thoughts, behaviours, feelings and the ways in which these may be problematic in their lives. It is less about diagnosis, than about assisting people in developing an understanding about themselves, and how they might make changes in their lives. E.g. if you're suffering from depression , and have been feeling quite low and withdrawn lately, we might discuss how you would realistically prefer your life to be, and make a plan for how we can make that happen i.e what steps you can take to feeling better and how you might become better involved in your life again.
  • Can I claim a Medicare rebate with a counsellor?

    Unfortunately, at this stage Medicate health rebates aren't currently being given within the counselling field. This may change in the future.
    However, many of our services fall outside the span of the mental health plan anyway. For instance, our use of relationship counselling and and couples therapy and family therapy, as well as our specilisation in effective parenting counselling, are all areas of counselling that the mental health treatment plan doesn't cover.
    We can help you in a variety of ways, contact us for more information.
  • What should I expect from my first session with a Better Balance Counsellor?

    The first appointment will involve meeting your counsellor, and allowing them a chance to get to know you, to hear about your life and your circumstances and discuss what expectations and desires you have with counselling. The session will end with some discussion about what future sessions may hold, and an overview about the intended direction they may take.
    So, say you're suffering from a drug and alcohol addiction while also experiencing relationship issues, you would begin with a casual chat with your counsellor about your life in general, then when you feel comfortable, discuss your exact issues and how they are affecting your life. The counsellor would then promote a discussion about what sort aims and expectations you have for counselling, what to expect in the following session, and also possibly some future interventions that you might find helpful.
  • Is everything I say at Better Balance Counselling confidential?

    In essence, what you say during counselling sessions is confidential and cannot be shared with other parties. However, there are Ethical standards in which this confidentiality may be waived; these include: 1) if there is suggested potential for harm to yourself or another person, 2) if any legal cases arise involving you in which your sessions need to be subpoenaed, 3) during sessions with our counsellors’ supervisors (who are also bound to the same confidentiality requirements) or, 4) in the rare case that educational research is taking place- in which in case nothing would be disclosed without your written permission. Please contact usif you would like to know more
  • What forms of therapy does Better Balance Counselling Use?

    Better Balance Counselling uses a variety of modes of therapies, dependent on the needs and the situation of the client at the time. We are trained in CBT (Cognitive Behavioural Therapy), Narrative Therapy, Solution-Based Therapy, Family Therapy, some aspects of Gestalt Therapy, along with other modes of psychosocial therapy.
  • How much does a counselling session at Better Balance Counselling Cost?

    An individual session with one of counsellors costs $99. In the case of couples therapy or family therapy, the fee is $129, as it involves taking into account the additional individuals needs within the situation.
  • How long does a counselling session go for?

    In general, our sessions are 50 minutes long (this allows for the counsellor to review your information afterwards, and evaluate progress and note any additional interventions or treatments that may be helpful in future sessions). However, for couples counselling and family therapy, the initial session is for 1.5 hours (at the same rate), to do some information gathering from all parties. Please arrive on time as we wish to take advantage of all the allocated time for each session and need to be mindful of client’s who are scheduled after you. This is the same for our online counselling sessions.
  • What if I cannot make face-to-face counselling sessions?

    Better Balance does offer Online Counselling. While it is preferable for sessions to occur face-to-face, we understand that sometimes location and other commitments can mean you cannot get to our counselling office. Therefore, we offer Online counselling via Skype, during and after hours. For more information, see our Online Counselling Page